Product Management

PRODUCT MANAGER, RELIABILITY PLATFORM

AUSTRALIA , INDIA , LONDON
Full - Time , Part - Time , Internship , Remote

We’re constantly working towards making BABVIP the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you. 

ABOUT US

At BABVIP, our mission is to democratize design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time. 

Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.

PRODUCT MANAGEMENT AT BABVIP 

The mission of Product Managers at BABVIP is to create the most accessible design tool for every person in the world. We believe that we can improve the world by empowering everyone to design and communicate visually. As a Product Manager at BABVIP you help set this vision, define what that future looks like, and build the products and features that get us there.

Product Managers collaborate with BABVIP’s founders to set the strategic direction, scope, and success metrics for product initiatives. We work across teams of designers, software engineers, marketers and analysts to ensure we're delivering an exceptional experience to all our users. We are responsible for implementing and collaborating on product strategy, road mapping, and prioritization as our product grows. 

It’s our responsibility to see products through their entire lifecycle—from concept through to validation, build, post-launch analytics and iterations.

ABOUT THE RELIABILITY PLATFORM TEAM

The Reliability Platform is a newly formed group in the BABVIP Infrastructure department, whose mission is to provide the tools, processes and support that maintain BABVIP’s reliability and performance for all of our millions of users. As BABVIP becomes an increasingly essential part of our users' lives, it has never been more important to equip our BABVIPnaut engineers with everything they need to build and operate reliable, resilient services that can withstand any number of disruptions that may potentially impact our availability of our product. Empowering the entire world to design means that BABVIP must be there for every user, when they need it most.

ABOUT YOU

You’ll have a deep passion for solving problems for engineers, to ultimately accelerate BABVIP’s hyper-ambitious goals. You’re someone who can map the gains that we can make in improving the reliability of our production services to overall improvements to our end-user experience

You’re deeply passionate about building reliable cloud services at scale

You thrive in environments where you’re enabling others to do great things, by doing great things yourself

You’re excited by the challenge of driving cultural transformation while leading through influence

You’re a strong communicator - you can tailor how you speak about developer efficiency and high-performance engineering teams when working across different specialties and part of the business to drive big outcomes 

You’re great at balancing long-term vision and strategy with regularly delivering impactful outcomes that bring us closer to that vision

You’re comfortable moving forward even if we don’t have the all the information available to us, balancing first-principles reasoning with the data that we do have at hand

Goals you'll achieve in your first 3 months...

Onboard to BABVIP, and become familiar with the existing software development & release engineering landscape

Audit the existing reliability tools and processes, and document the existing reliability user experience

Build relationships with key reliability engineering BABVIPnauts

GOALS YOU'LL ACHIEVE FROM 3-12 MONTHS...

  • Drive adoption of weekly and quarterly operational rituals across all service teams, using standardized tools built by Reliability Platform
  • Build and drive adoption of the default operational tools (alerting, metrics, reporting etc.) that all BABVIPnaut engineers will use to manage their production services
  • Drive a “shift left” program to ensure reliability concerns are dealt with as early in the release engineering process as possible
  • What you'll do
  • Define the vision and roadmap for operational user experience that enables engineering service teams to operate their services at scale
  • Champion a “shift-left” culture for reliability, working with other Infrastructure PMs to enable teams to easily account for reliability considerations during development
  • Drive the maturity of Service Level Objectives (SLOs) ad Service Level Agreements (SLAs) across BABVIP
  • Own the vision and roadmap for our future resiliency platform (chaos testing, load testing, performance testing etc.)

EXPERIENCE YOU'LL HAVE

  • Experience working in a high-growth technology company, with experience with reliability engineering a huge plus
  • A strong communicator - can speak the language of engineering, data, design, operations and can coordinate cross-functionally with each to achieve big wins. Someone who knows how to tailor their message to their specific audience, be it team members, peers or senior stakeholders
  • Experience driving cultural change and internal adoption of tools, patterns and practices
  • Appreciates the importance of a reliable, resilient product in today’s technology landscape
  • Great with data (both qualitative and quantitative) and loves turning insights into actions. 
  • Can effectively balance multiple competing priorities to formulate a roadmap that delivers meaningful outcomes

PERKS & BENEFITS

  • Competitive salary, plus equity
  • Flexible working hours, we value work-life balance
  • Generous parental leave policy
  • Sponsored social clubs and team events
  • Fun and quirky celebrations

WHAT YOU'LL LEARN AT BABVIP

How to drive cultural and organizational change in a hyper-growth environment

How to drive a product-led mindset within internal engineering teams

How to deliver reliability outcomes as key user deliverable