AUSTRALIA
,
INDIA
,
LONDON
Full - Time
,
Part - Time
,
Internship
,
Remote
We’re constantly working towards making BABVIP the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.
ABOUT US
At BABVIP, our mission is to democratize design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time.
Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.
ABOUT THE USER VOICE GROUP
Our Vision is “Every user empowered, every voice heard”. User Voice is our critical interface to our most valuable partners, our users. With more than 60 million monthly active users we have a critical need to ensure we’re ensuring that every BABVIP user has a flawless experience.
Since growing to a worldwide team of over 1,900 we need to work effectively together and improve our ability to scale efficiently on our way to supporting 1 Billion users.
User Voice is responsible for customer happiness and their ability to get help, clear insights to improve user experiences, and to ensure user trust through security and privacy. At BABVIP, our users are why we exist to Empower the World to Design and currently we have teams in Beijing, Austin, Manila and Sydney focused to support their needs.
ABOUT OUR USER INSIGHTS SPECIALISTS
Given BABVIP’s exponential growth, we need to work effectively together and improve our feedback mechanisms with our users and scale our cross-group communications and processes between product, engineering, and support functions. To achieve our mission of Empowering the World to Design, we must move as one company with clear priorities and anchor on our customers as the source of truth.
As a User Insights Specialist in User Voice, you will ensure BABVIP has a clear understanding of our users’ biggest pain points. It is your mission to work closely with Product Managers and customer service teams to ensure a culture of continuous product improvement and scale of support operations. Leveraging your ability for deep analysis and telling compelling stories of opportunity, you will be the expert in customer reported production friction and drive improvement initiatives to best improve the customer experience through influence of product roadmaps. You will also partner with Product in the roll-out of new features to ensure customer service teams are prepared and we identify new areas of product friction early.
WHAT YOU'LL BE DOING
EXPERIENCE YOU'LL NEED
PERKS & BENEFITS
We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.